Complaints

Loch Lomond & The Trossachs National Park Authority try to achieve a high standard of service at all times. However, sometimes problems do arise. If you wish to raise an issue with any aspect of our service, we need to know the full details so that we can try to remedy matters.

This page tells you how to go about making a complaint. However, you should note that we cannot accept complaints that cover legal matters, such as planning decisions. If you are unhappy about a planning decision or other legal matter, then you should take legal advice as quickly as possible from a solicitor, legal advice centre or the Citizen’s Advice Bureau.

Making a Complaint

You should speak first to the person in the Park Authority with whom you have the complaint or who deals with the aspect of the service that you are complaining about.

If you are still dissatisfied after speaking with that person, you should put your complaint in writing to the Chief Executive at the address below. You should include details of:

• the background to why you were dealing with the Park Authority

• any relevant information regarding your complaint

• details of contact that you have had by telephone or writing with the Park Authority and with whom

• details of how we can contact you by phone or in writing

If you have difficulties with communicating in writing, please let us know and we can try to make alternative arrangements.

The Chief Executive will respond to your complaint, normally within 14 working days of receiving it.

However, further information may sometimes be required, either from you or from someone within the organisation. If this happens, you will receive an explanation or a request for further information.

The Chief Executive will aim to respond to your complaint in full within 21 working days of you providing all the relevant information about your complaint.

Loch Lomond & The Trossachs National Park Authority
Carrochan
Carrochan Road
Balloch
Dunbartonshire
G83 8EG

Website www.spso.org.uk