Planning Service Charter

Our Planning Service plays an important role in delivering sustainable economic growth. Our aim is to deliver an excellent service and be one of Scotland’s top planning authorities.

Our Planning Service Charter sets out our service commitment to you giving a series of service standards that we promise to work to. It is streamlined and focussed, reflecting our planning department's core values of honesty, accessibility, transparency, responsiveness and effectiveness.

Our Service Charter also explains how we work; have a look at our updated advice leaflets for further information on all aspects of our service.

To make sure we’re on track we will continually monitor our performance. We will review the Charter annually, reporting on how we have performed, identifying areas for improvement and making adjustments as required.

As always we want to hear from you. Your views and opinions are important to help us improve and make sure we are delivering the best possible service for our customers. Please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .